5: Tech Wins & Hiring Woes: How to Communicate, Celebrate, and Find the Right People

In this episode, John, Kris, and Garrett dive into the challenge of celebrating technical wins in a way that customers actually care about. They discuss strategies for communicating backend improvements, striking the right balance between technical and non-technical messaging, and how to keep customers engaged. Later, they shift gears to hiring, sharing their experiences with evaluating talent, the pitfalls of remote hiring, and the importance of culture in a growing team.